Terms and Conditions
Terms & Conditions
Please read the terms and conditions carefully
1 Introduction
1.1 This document (together with any documents referred to in it) sets out the Terms & Conditions (the ‘Conditions’) upon which we will sell the Goods to you. You may print or save a copy for future reference.
1.2 ‘Events Outside Our Control’ has the meaning given in clause 11.
1.3 ‘Goods’ means the goods and products listed on www.yourconfetti.com
(‘the Website’).
1.4 Before confirming your order please read through these Terms & Conditions and in particular our cancellations and returns policy at clause 8 and limitation of our liability and your indemnity at clause 10.
1.5 By ordering any of the Goods, you agree to be legally bound by these Terms & Conditions. You will be unable to proceed with your transaction if you do not accept these Terms & Conditions.
1.6 We may revise these Terms & Conditions at any time. You (being our customer, "you" or "your") should review the latest Terms & Conditions when ordering as they are binding on you.
2 Eligibility to purchase from the Website
2.1 To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18 years of age or over.
3 Price
3.1 The prices of the Goods are quoted on the product pages, and again during the order process.
3.2 Prices and any other charges quoted during the order process are based on delivery of the Goods to Mainland UK addresses.
3.3 Prices quoted include the costs of delivery of the Goods via 2nd class Royal Mail. Alternative delivery methods may be made available with additional costs payable by you.
3.4 Unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered).
3.5 We always try to make sure that the prices on the Website are correct but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming the order at the correct price or cancelling it. If the order is cancelled we will refund you in full.
4 Payment
4.1 Payment can be made by any major prepay, credit or debit card or by using PayPal.
4.2 By placing an order, you consent to payment being charged to your prepay/debit/credit card account or PayPal account as provided during the order process. We will take payment from your card or PayPal account for the Goods immediately.
4.3 We shall contact you should any problems occur with the authorisation of your card or payment through your PayPal account.
4.4 We accept the following credit/debit cards: Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay.
5 Interest
5.1 We will not charge you interest and do not pay interest on refunds.
6 Order process and formation of a contract
6.1 The Website illustrates our Goods and the packaging of the Goods. Your device may display the colours of the Goods differently, and colours of goods may vary on different display devices. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on the Website.
6.2 All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside Our Control or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you.
6.3 If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.
6.4 Any order placed by you for the Goods constitutes an offer to purchase them from us.
6.5 You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods.
6.6 A ‘Confirmation Notice’ means an email which we send to you to confirm that we have dispatched the Goods. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.
6.7 A contract between you and us for the supply of the Goods (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.
6.8 If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.
6.9 We may make;
6.9.1 minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,
6.9.2 changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,
6.9.3 changes to these Conditions as a result of changes in how we accept payment from you.
6.10 If we make any changes in accordance with clause 6 we will give you written notice of the changes before we supply the Goods. You can choose to cancel the contract if the change would be significantly to your disadvantage.
7 Delivery
7.1 The Goods will be delivered to you at the address you provide during the order process which may be an address other than the billing address.
7.2 Any dates quoted for delivery of the Goods are approximate/estimates. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless you have requested a delayed order or unless there is an Event Outside Our Control, in which case clause 11 shall apply. During busy periods, delivery times may be extended, and we may prioritise orders by nearest wedding dates (entered on the product page during the order process).
7.3 You must examine the Goods after delivery and let us know as soon as reasonably possible (and not more than 14 days after delivery) if they are faulty, damaged or not as ordered.
7.4 You are deemed to have placed an order with us by completing an order via our online checkout process. As part of the checkout process you will be given the opportunity to check your order and to correct any errors. This is your offer to buy the Goods. We will send you an email order acknowledgement, detailing the product(s) you have ordered.
7.5 The purchase contract comes into existence when we notify you that we are dispatching the order, unless we have notified you that we do not accept your order or you have cancelled your order.
7.6 We may refuse to accept an order:
7.6.1 where goods are not available,
7.6.2 where we cannot obtain authorisation for your payment,
7.6.3 if there has been a pricing or product description error, or
7.6.4 if you do not meet any eligibility criteria set out in our Terms & Conditions.
7.7 Any dates quoted for delivery are approximate only. We shall not be liable for any delay in delivery of the products that is caused by an Event Outside Our Control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the delivery of the products.
7.8 If you have not received the products you must notify us no later than 14 days after the last date on which the products were due to arrive at the delivery address provided. If you have not done so, we shall not be liable for any replacement or refund relating to those products.
7.9 We currently only ship to mainland UK addresses.
7.10 We do not currently accept orders from individuals outside the United Kingdom and do not currently ship overseas.
7.11 Risk and title
7.11.1 Ownership of the Goods, along with any associated risks, will pass to you from the time of delivery.
8 Cancellations and Returns
8.1 Cancelling before Confirmation Notice
8.1.1 You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.
8.1.2 You may notify us of your decision to cancel by sending an email to enquiries@yourconfetti.com
including a statement that you wish to cancel, and quoting your name, address, the name and/or a description of the Goods, and your order reference number.
8.2 Return of Goods
8.2.1 We will refund Goods that are delivered to you in faulty or damaged condition, or that are not as ordered. Contact us by sending an email to enquiries@yourconfetti.com
with details of the fault or damage and your order reference number. We will then provide details of how to return the Goods and other relevant instructions. You must then return the Goods to us without delay and within 14 days of receiving such instructions.
8.2.2 You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return.
8.3 Refunds on cancellation
8.3.1 So long as you are entitled to cancel and have complied with your obligations under clause 8, we will refund you the balance of the price and any delivery costs you paid to us.
8.3.2 We will refund you the sum in clause 8.3.1 within 28 days of the day on which we receive the Goods back from you.
8.3.4 In order to comply with Money Laundering Regulations, we will refund you the sum in clause 8.3.1 using the same method of payment used by you in the original order process.
8.4 Exception to the right to cancel
8.4.1 You will not have a right to cancel if the Contract is for Goods which are bespoke or have been personalised.
9 Complaints
9.1 If you have a comment, concern or complaint about any Goods you have purchased from us please contact us by email at enquiries@yourconfetti.com
10 Liability and indemnity
10.1 We have a duty to supply Goods to you that conform to the Contract including a duty to ensure that
10.1.1 the Goods are as described in the contract
10.1.2 the Goods correspond to any samples we have sent you
10.1.3 the Goods are fit for any purpose you specifically told us they were required for, and are not faulty
10.2 You are purchasing the Goods as a consumer. If you purchase the Goods for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.
10.3 We will not be responsible for any delay in delivering the Goods if you have failed to provide complete and accurate information.
10.4 Please note that our confetti has been tested under normal conditions and found to be non-bleeding and non-staining. Tests have not been carried out in more extreme conditions or over prolonged periods. By accepting these Terms & Conditions, you acknowledge that we accept no liability for any damage caused by bleeding or staining from the Goods.
11 Events Outside Our Control
11.1 Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control (‘Event Outside Our Control’).
11.2 We will promptly notify you of any Event Outside Our Control of which we are made aware, and which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.
11.3 Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.
11.4 You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods which we have been unable to deliver to you.
12 Identifiable and Non-identifiable Personal Information
12.1 Refer to the Privacy Policy
13 Promotional codes
13.1 Your Confetti promotional codes can only be used on www.yourconfetti.com
and towards the purchase of items currently featured on the Website excluding delivery charges.
13.2 Promotional codes can be either a combination of letters and numbers e.g.”BRIDE2BE” or just numbers or letters e.g. “BRIDE”, and should be entered during the order process for the discount to apply.
13.3 Promotional codes may have limited time periods in which to be used, and/or a maximum number of orders per code, and/or a minimum spend. The code will be invalid once these limits have been reached, and no discount, refund or other liability will be met by us after such time.
13.4 We reserve the right to withdraw any and all promotional offers at our discretion at any time.
13.5 Promotional codes have no cash value, cannot be transferred and cannot be forwarded or reassigned. Once an order has been placed and accepted by us a promotional code cannot be applied to the order. No refund will be payable if a promotional code has not been entered prior to completing the order process.
13.6 Any refund you may be entitled to receive will not include the redemption value of the promotional code. You will receive no more than the amount you paid during the original order process.
14 Governing law and jurisdiction
14.1 These Terms & Conditions shall be governed by and construed in accordance with Scottish law. Disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.
14.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access the Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
15 Service Access
15.1 While we endeavour to ensure that the Website is normally available 24 hours a day, we will not be liable if for any reason the Website is unavailable at any time or for any period.
15.2 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for Events Outside Our Control.
16 Visitor Material And Conduct
16.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the Website will be considered non-confidential and non-proprietary.
16.2 You are prohibited from posting or transmitting to or from the Website any material for which you have not obtained all necessary licences and/or approvals.
16.3 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose information.
17 Links To and From Other Websites
17.1 Links to third party websites on the Website are provided solely for your convenience. We have not reviewed third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
18 Miscellaneous
18.1 You may not assign, sub-license or otherwise transfer any of your rights under these Terms & Conditions
18.2 If any provision of these Terms & Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
18.3 We reserve the right to change the domain address of the Website and any services, products, product prices, product specifications and availability at any time.
18.4 All Contracts are concluded in English only.
18.5 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
18.6 While we endeavour to ensure that the information on the Website is correct, we do not warrant the accuracy and completeness of the material on the Website. We may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update such material.
18.7 Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
18.8 The Website is owned and operated by a Sole Trader (‘we’/’us’/’our’) trading as Your Confetti.
18.9 For further details about this business please contact Your Confetti; enquiries@yourconfetti.com
Last Modified:10th April 2020